Frequently Asked Questions (FAQ)

Do you have special rates for kids?

Children Ages 3-12 and Teens ages 13-18 receive discounted rates on tickets. Please check the individual tour's page for exact rates. Children under 3 are free.

Do you have special rates for seniors?

Currently we don't have senior rates. However, some of us are approaching senior status and may change our policy soon!

Is your trip suitable for young children?

As a family owned business we are especially aware of the needs of children of all ages. Most kids can learn to snorkel as early as 2-3 years old. We recommend the Discover Olowalu or Discover Lana'i as the most Family-friendly tours. Each of our trips are different, but all have lots of fun things for kids!

Will I be likely to get seasick?

If a passenger is prone to motion sickness (car, plane, boat etc) we offer natural and over-the-counter remedies to be taken at guest's discretion. The current recommendation is to take the recommended dose, 2 hrs before the trip. Please read the labels and use with care. We recommend sitting outside and near the back of the vessel to improve chances of avoiding seasickness. Avoid the cabin area and the restrooms. Avoid looking at phone or reading a book as that can amplify the effects. Our crew are well-experienced with making you feel comfortable so if you happen to be feeling the “motion of the ocean”, please alert a crew member right away.

Is there shade on your boats?

All of our vessels have either covered cabins or awnings or both. We recommend bringing additional sun protection like sunglasses, a hat, sun shirt, light jacket, and towel. 

Is there a cabin where I can sit and/or put my personal gear?

All the vessels have ample storage area for personal gear. Trilogy 1, 4, 5 & 6 have the largest covered cabins.

Are flotation devices required?

For safety purposes we require our passengers to wear a type of flotation while snorkeling. Trilogy offers two comfortable options for guests to choose from:
1. A buoyant flotation belt or
2. A non-buoyant inflatable vest. This vest gives you the option to freely dive down below the surface.

What happens if the weather is bad?

Our primary goal is your safety and satisfaction--we can promise smiles but not sunshine. Not everyday is sunny and we dont always cancel for rain: island weather can be very deceptive -- i.e. It can be raining and windy a couple of miles north of Lahaina, but calm and sunny in Lahaina and on Lana'i.

How many passengers go on your boats?

Each boat is US Coast Guard certified for substantially more passengers that we take on our trips. Generally we take 30-40 passengers on our 55 ft. catamarans, and 40-52 passengers on our 65 ft. catamarans.

Where does your Kaanapali trip go to snorkel and SNUBA dive?

During the summer months we typically go north to Honolua Bay, and in the winter south to Olowalu. West Maui offers several miles of coastline with many SNUBA dive and snorkel sites. 

How far in advance do we need to make reservations?

During peak travel months several weeks advance reservation is recommended to guarantee the trip and day of your choice. Most of the time a week to ten days advance reservation is adequate.

I'm getting married and wondering if you have special group rates?

Our Groups Department has a dedicated team of planners that can help coordinate your private charter. We can accommodate groups as small as 2 to as large as 350. You can call them direct at 808-661-4743 x7018 or email: groups@sailtrilogy.com

Which site has the best snorkeling - Molokini or Lana'i?

Both sites are considered excellent. Molokini has some of the best and most consistent water clarity in Hawaii. It does get a bit crowded however. (One of the reasons we get such an early start!) Hulopoe beach on Lana'i has been called one of the top 10 dive sites in the world. We are the only company with permission to bring visitors to this incredible spot! Most of the time the diving and snorkeling here is as good as it gets. There are a few days during the summer months when surf from the South Pacific reduces the visibility. But 95% of the time, the diving and snorkeling here is world class!

I would like to get a job at Trilogy- what should I do?

We are always looking for quality crew. The best way is to come in personally and have an interview with us. We recommend to call us at 808 661 4743 x7029 and ask for a Job Application. Or you can email us at jobs@sailtrilogy.com.

If advance booking is necessary can we book online or by phone only?

Phone reservations using our toll free number 1-888-225-MAUI is immediate and direct. However, we answer all e-mail within a day or two.

Do you have Gift Certificates for sale?

Yes, you can purchase them here at our website or call our toll free # 1-888-225-MAUI.

We are going on the Kaanapali trip. Is there parking available?

Parking is available at the Ka'anapali Beach Hotel parking structure right near our departure point. Take your parking ticket to your crew at check-in and they will validate it so you may exit the parking structure without charge. Please note you must not park in any “Beach Access Public Parking” when going on one of our tours – These spots are reserved for the general public who will only be spending their time at the beach.

I would like to order a large and an XL Trilogy T-shirt. How would I go about this?

You can use our secure online Trilogy Store to place orders for Trilogy merchandise. You may also call our toll-free number 1-888-225-MAUI to place your order.

What is the youngest age you would allow for SNUBA diving if the parents were going to join the dive as well?

Whether the parents dive is not the question. Children must be a minimum of 8 years of age.

Do you offer internet discounts?

From time to time, we may offer seasonal on-line discounts. Check our web site for details.

On the Lana'i trip, do we get to see the Hotels?

All of our Discover Lana'i trips offer the island tour. We drive past the two luxury hotels but don't stop and go inside. We can arrange a special hotel tour for an additional charge.

When do you see whales?

The Humpback whales arrive in Hawaiian waters sometime in November and stay until sometime in April. From December through March we see whales almost every day.

How often do you see Dolphins?

Dolphins, both Spinner and bottle nose, are in Hawaiian waters year round. Depending on their feeding cycles, we can see dolphins almost daily.

Can we swim with the Dolphins?

Trilogy adheres to the Dolphin SMART guidelines of not approaching dolphins closer than 50 yards. Swimming with dolphins is considered by some to be harassment so while we don't offer swimming with dolphins, we often will come across one of the resident pods of spinner dolphins on many of our tours. We see them most commonly on our Discover Lana'i tour. 

Which trip is best for first time snorkelers?

    We are used to introducing many people to snorkeling. However, you must be comfortable swimming / being in the water. We recommend practicing at your hotel or in a pool before trying for the first time in the ocean. 

What is your cancellation policy?

Our Cancellation Policy is simple: you give us enough warning and we refund you back your ticket fare. Here are our guidelines to receive a full refund:

  • 1-4 guests must cancel at least 24 hours prior to trip departure time.
  • 5-8 guests must cancel at least 48 hours prior to trip departure time.
  • Parties of 9 or more must cancel at least 72 hours prior to trip departure time. 

Can I bring my baby?

We do not have an age limit however you must not walk around a boat with a child in your arms. Infants in arms can pose a severe safety concern, and walking around a moving boat is challenging in itself. People on boats have fallen on their kids before which has resulted in severe injury--so be careful. On all our excursions, Children under 2 are free!

Do you have life jackets for my kids?

We can provide both kids jackets and/or ski belts for on board and in water activity for kids 2+.

Will you watch my kids while my husband and I try Snuba?

Our crew love children but they are not babysitters. Please schedule your dives separately so one parent can stay with children.

Do you have car seats for the van tour?

No

Can I wear contacts while snorkeling?

Thousands of our guests have snorkeled wearing contacts. We also have prescription masks with a wide range of optics.

What about people with glasses?

We have Optical masks with a wide range of magnification.

Can my 80 year old mom snorkel?

We will do our best to assist our guests within their abilities! Remember open-ocean snorkeling is an at-risk activity and does require some skill and good health.

Do you have towels?

No, you will need to bring your own towel.

Is there shade at the beach?

Yes, lots of palm trees however we recommend bringing additional sun protection like sunglasses, a hat, sun shirt, light jacket, and towel. 

Where can I change?

All our vessels have changing areas however we recommend you arrive already wearing your bathing suit. 

Do you have bathrooms?

All our vessels are equipped with two heads (restrooms).

What's a rescheduling fee?

In the event that you need to cancel within the cancellation window, you can opt to reschedule for a different day and pay a nominal per person reschedule fee. This fee varies by tour and ranges between $25-$40 per person.

Do you offer SNUBA®?

Yes! SNUBA® is currently being offered on our Discover Lanai excursions, our Disover Molokini, and our Kaanapali Snorkel Sail.

What about sharks?

Trilogy does have a "shark protocol". Reef shark sightings are a rare yet welcomed occurrence. Recently there have been concerns about larger sharks in our waters, and yes, we share the same ocean, however in our 45+ years we have never had our crew or a guest's safety compromised by an encounter with a shark.

Where can I find your Recipes?

All our recipes are available on our blog.

Do you have Gift Certificates for sale?

Yes, you can purchase them through our online store or call our office # 1-808-874-5649